Property Management Company

FirstService Residential

Suite 700 – 200 Granville Street
Vancouver, BC V6C 1S4

Owners should contact the property management company FIRST for all concerns:

Strata Manager: Melissa Done

Direct line during office hours 604.683.8900
(please do not leave emergecies on voicemail - use number below.)

Office and 24 hr Emergency Services


FirstService Residential Customer Care Centre

This is an additional service FirstService offers. The Care Centre Specialists can help with most issues, from sending forms, answering account balance inquiries to helping sign up for FRSConnect.

Toll Free Number: 1.855.273.1967
(24 hours, 7 days a week, 365 days a year)

LANGUAGES: English, Mandarin, Cantonese, Farsi, Punjabi, Japanese - translation services in 31 different languages

Clients using Telus Anonymous Call Blocking feature must deactivate this service (*87) to receive return calls from FirstService Residential after hours.

Please note that we will take no action on any emergency unless we have talked first to the person placing the call. If you have placed an emergency call, please keep the phone line clear so that VCS can return your call promptly.

PLEASE NOTE THAT THIS SERVICE IS FOR BULDING EMERGENCEIES ONLY: IT IS NOT FOR PERSONAL EMERGENCES. Personal emergencies include lost building or suite access devices (i.e., keys, fobs, IRTs, garage remotes) access to relatives' apartments, inquiries about account balances, "someone parked in my stall", neighbours are having a loud party, neighbours' security alarm is going off and similar situations. We are also unable to provide assistance on calls such as "I saw a strange person enter the garage…" Suspicious activity and loud parties should be reported to the police. Break and enter and/or vandalism to your automobiles or suites should be reported to the police department.

Please feel free to report floods, broken water lines, fires, fire alarms, stuck elevators, garage gates not working and other similar building/property issues requiring immediate attention.

The 24 Hour answering service is not available for general inquiries concerning accounts, council policies and other matters which are regular administration items.


Strata Council

You can communicate with council via email: council@citadelpointe.com

  1. This email address should NOT be used for urgent matters; please continue to contact FirstService Residential and speak to our Strata Manager Mr. Nima Saffari.
  2. This email address can be used in place of sending your letters and attachments by fax or by Canada Post.
  3. Your email will be forwarded to our StrataManager who will add the correspondence to the next regularly scheduled council meeting which is listed on the website calendar.


Website Administration


Use this email for any questions or concerns regarding this website and to signup for email notices and minutes.