Property Management Company

FirstService Residential

Suite 700 – 200 Granville Street
Vancouver, BC V6C 1S4

Owners should contact the property management company FIRST for all concerns:

Strata Manager: Ms. Kim O'Pray

24 hr Emergency Services

Toll Free

Fax: 604.689.4829


FirstService Residential Customer Care Centre

This is an additional service FirstService offers. The Care Centre Specialists can help with most issues, from sending forms, answering account balance inquiries to helping sign up for FRSConnect.

Toll Free Number: 1-855-273-1967
(24 hours, 7 days a week, 365 days a year)

LANGUAGES: English, Mandarin, Cantonese, Farsi, Punjabi, Japanese


Strata Council

You can communicate with council via email: council@citadelpointe.com

  1. This email address should NOT be used for urgent matters; please continue to contact FirstService Residential and speak to our Strata Manager Mr. Lindsey Neville.
  2. This email address can be used in place of sending your letters and attachments by fax or by Canada Post.
  3. Your email will be forwarded to our StrataManager who will add the correspondence to the next regularly scheduled council meeting which is listed on the website calendar.
  4. Please be aware that council will not respond by email, rather the Strata Manager will send a letter by Canada Post and the outcome will be written up in the Strata Council Minutes.

PLEASE TAKE NOTE:  If an owner would like to directly contact a council member, their unit numbers are listed in the minutes and owners are welcome to drop by, or leave a note, or make a telephone call.


Website Administration


Use this email for any questions or concerns regarding this website and to signup for email notices and minutes.